Troubleshooting
Important Notice for ReadyAPI Customers
ReadyAPI has fully transitioned to the ID-based SmartBear License Management (SLM) system. We are now moving into the final phase of the deprecation of file-based licenses. Customers still using file-based licensing need to plan for migration to SLM before September 30, 2025.
If you are still in the process of migrating or have not started yet, contact your Account Manager or SmartBear representative today. Our teams are ready to assist with smooth transition strategies. For additional support, log a request with our Customer Care Team, who are standing by to help.
For further information and timelines, refer to the File-Based License End-of-Life Policy page.
This section lists the possible issues you might encounter when activating, deactivating, or renewing licenses, their common causes, and possible solutions.
The issues are grouped by the license types.
